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We strive to maintain the highest standards of quality and excellence in the production of our garments. We stand behind our product with an excellent
service policy if a garment should require a repair. The procedure for a return is as follows: |
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Garments must be clean!!
Government regulations protect employees from handling soiled items. If dry cleaning is necessary before inspection, charges will be the responsibility of the dealer. |
Garments will be inspected upon receipt.
Nils reserves the right to repair, replace or issue credit upon inspection of authorized returns. Nils cannot be responsible for replacement made from dealer’s stock.
Refunds made to consumers are the responsibility of the dealer! |
Claims must be reported within ten days.
Defective product or shortages in shipment must be reported within ten days of receipt. Nils cannot be responsible for claims made after this period. |
Service charges may be applicable.
Nils reserves the right to apply a 20% restocking charge to refused shipments and unauthorized returns. A 10% service charge will apply to returns requiring additional bagging,
tagging, or removal of retail tags. |
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Dealer/Customer calls for a Return Authorization #
Call Customer Service 1.800.933.6457 ext. 225, or you can email our Returns Department at ALLIE@NILS.US, to obtain
a return authorization number.
We will ask you to provide the following information:
** Style number, color, size, and description of repair. |
Dealer Returns Product
» Return product within two weeks
(returns made after this time will be refused).
» Mark the outside of the box with R.A. #. |
Nils Repair/Replace
We will inspect the garment, and determine if a repair or replacement is required. |
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